Terms of Service
Urban Psychiatry & Wellness PLLC
Effective date: Oct. 1, 2026. Last updated: Oct. 9, 2026.
Welcome to the website of Urban Psychiatry & Wellness PLLC ("Urban Psychiatry & Wellness," the "Practice," "we," "us," or "our"). These Terms of Service ("Terms") govern your use of [urbanpsychwell.com] (the "Website"), our online scheduling and intake tools, our text messaging program, and any related online services (together, the "Services"). Please read them carefully.
1. Acceptance of These Terms
By accessing or using the Services, you agree to these Terms, our Website Privacy Policy, and our SMS Terms (Section 9). If you do not agree, please do not use the Services. If you become a patient, your care is also governed by our Consent to Treatment, Financial Policy, Practice Policies, and HIPAA Notice of Privacy Practices, which you will receive and sign separately. If these Terms conflict with those patient documents, the patient documents control.
2. IF THIS IS AN EMERGENCY
The Website, email, patient portal messages, and text messages are not monitored 24/7 and are not for emergencies. If you are experiencing an emergency, urgent concern, or after hours question, call 911 or go to the nearest emergency room.
3. No Medical Advice; No Provider–Patient Relationship Through the Website
Content on the Website, including articles, blog posts, FAQs, and resources, is for general educational and informational purposes only. It is not medical, psychiatric, or psychological advice, diagnosis, or treatment, and it is not a substitute for an evaluation by a qualified clinician. Do not start, stop, or change any medication or treatment based on Website content.
Visiting the Website, submitting a contact form, requesting an appointment, sending an email or text, or completing intake paperwork does not by itself create a provider–patient relationship. A provider–patient relationship begins only after the Practice has accepted you as a patient and you have completed an initial evaluation with one of our clinicians.
Acceptance is discretionary. The Practice accepts patients based on clinical fit, scope (outpatient psychiatric evaluation and medication management), availability, telehealth location, completed paperwork; you can decline anyone.
Intake is a consultation. It doesn't guarantee ongoing treatment, a particular diagnosis, any medication (controlled substances only when clinically appropriate), or an outcome. If another level of care fits better, you'll make reasonable efforts to provide referrals.
Ongoing care depends on participation. That means attending appointments, completing forms, and meeting the payment terms. The Practice may end or transition care per your Policies and Procedures, with notice and referrals where reasonable, and the patient can end care at any time.
Before a relationship exists, the Practice has no duty to treat. Messages through the website, email, or text aren't monitored for clinical needs, and in an emergency the patient should call 911.
4. Eligibility
You must be at least 18 years old to use the Services on your own behalf. A parent or legal guardian may use the Services on behalf of a minor and agrees to these Terms for the minor. By using the Services, you confirm that the information you provide is accurate and complete.
5. Services and Licensure
Urban Psychiatry & Wellness provides psychiatric evaluation and medication management services, including through telehealth, by board-certified psychiatric mental health nurse practitioner(s). Our clinicians may provide services only to patients who are physically located in a state where the clinician is licensed at the time of the visit. We are currently licensed in the District of Columbia, Maryland, Virginia, and New York. You agree to tell us your physical location at the start of each telehealth visit.
We may decline to schedule or continue care if your needs fall outside our scope of practice or if a higher level of care is clinically appropriate. In that case, we will make reasonable efforts to provide referrals.
6. Appointments, Cancellations, and Fees
Appointment requests made through the Services are not confirmed until you receive confirmation from the Practice. Fees, insurance billing, cancellation and no-show charges, and payment terms are described in our Financial Policy, which you will review and sign before your first visit. Appointments cancelled with less than 24 hours' notice, or missed, may be charged a fee of $150, which insurance does not cover.
7. Telehealth
Telehealth visits are conducted through a HIPAA-compliant video platform. You are responsible for having a private location, a reliable internet connection, and a compatible device. If a telehealth visit is interrupted, we will try to reconnect or call you at the number on file. Telehealth has limitations, and your clinician may recommend an in-person evaluation or a different level of care. Additional details are provided in our Telehealth Consent.
8. Patient Portal and Third-Party Platforms
We use third-party platforms, such as SimplePractice for scheduling, intake, the patient portal, and billing, and RingCentral for phone and text messaging. Your use of those platforms is also subject to their own terms and privacy policies. We are not responsible for the availability, security, or content of third-party platforms beyond our obligations under HIPAA and our Business Associate Agreements. You are responsible for keeping your portal login credentials confidential and for notifying us promptly of any unauthorized access.
9. Communications: Email and Text Messages
9.1 Consent. By providing your email address and/or mobile number and agreeing in writing, you consent to receive communications from the Practice related to your care and our services. Consent to receive text messages is optional and not a condition of receiving care.
9.2 SMS Terms and Conditions:
SMS Consent Communication: The information Phone Numbers obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
Types of SMS Communications: If you have consented to receive text messages from Urban Psychiatry & Wellness, you may receive messages related to the following:
Conversations about Appointment reminders
Conversations about Follow-up messages
Example: "Hello, this is a friendly reminder of your upcoming appointment with Emily at Urban Psychiatry & Wellness on [Date] at [Time]. You can reply STOP to opt out of SMS messaging from Urban Psychiatry & Wellness at any time."
Message Frequency: Message frequency may vary depending on the type of communication. For example, you may receive up to 2 SMS messages per week related to your appointments/Conversations, etc. Example: "Message frequency may vary. You may receive up to 2 SMS messages per week regarding your appointments or account status."
Potential Fees for SMS Messaging: Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
Opt-In Method: You may opt in to receive SMS messages from Urban Psychiatry & Wellness in the following ways:Verbally, during a conversation.
Opt-Out Method: You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.
Help: If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at care@urbanpsychwell.com
Additional Options: If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.
Standard Messaging Disclosures:
Message and data rates may apply.
You can opt out at any time by texting "STOP."
For assistance, text "HELP" or visit our Privacy Policy and Terms of Service pages.
Message frequency may vary
9.3 Frequency and Cost. Message frequency varies based on your appointments and care needs. Message and data rates may apply. We do not charge for text messages.
9.6 Security. Standard email and text messages are not encrypted and may be read by third parties or anyone with access to your device. We limit health information in these messages to the minimum necessary. For sensitive topics, please use the secure patient portal. Communications related to your care may become part of your medical record.
9.7 Mobile Information. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties.
9.8 Carriers. Mobile carriers are not liable for delayed or undelivered messages.
9.9 Your Number. You confirm that you are the account holder or an authorized user of the mobile number you provide, and you agree to notify us if your number changes.
10. Privacy and Your Health Information
Information you submit through the Website (for example, a contact form) is governed by our Website Privacy Policy. Once you become a patient, your protected health information is governed by our HIPAA Notice of Privacy Practices, which describes how we use and disclose your health information and your rights. Please do not include detailed health information in general website contact forms; use the patient portal instead.
11. Acceptable Use
You agree not to: (a) use the Services for any unlawful purpose; (b) submit false information or impersonate another person; (c) attempt to gain unauthorized access to the Services, our systems, or other users' information; (d) upload viruses or harmful code; (e) scrape, copy, or harvest content or data from the Services by automated means; or (f) use the Services to harass, threaten, or abuse Practice staff or others. We may restrict or end your access to the Services if you violate these Terms.
12. Intellectual Property
The Website and its content, including text, graphics, logos, and design, are owned by or licensed to Urban Psychiatry & Wellness PLLC and are protected by copyright and trademark laws. You may view and print content for personal, non-commercial use only. You may not copy, modify, distribute, or republish content without our written permission.
13. Third-Party Links and Resources
The Website may link to third-party websites or resources, such as educational materials or insurance and pharmacy sites. We provide these links for convenience only and do not control or endorse their content, and we are not responsible for them.
14. Reviews and Testimonials
We do not solicit testimonials from patients and do not publicly confirm whether any person is a patient. If you post a public review about the Practice, please avoid sharing private health information. Because of privacy laws, we may be unable to respond publicly to reviews with details about anyone's care.
15. Disclaimer of Warranties
THE WEBSITE AND ITS CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, REGARDING THE WEBSITE AND ITS CONTENT, INCLUDING WARRANTIES OF ACCURACY, COMPLETENESS, AVAILABILITY, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE. We do not guarantee that the Website will be uninterrupted, error-free, or free of harmful components.
16. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, URBAN PSYCHIATRY & WELLNESS PLLC AND ITS OWNERS, CLINICIANS, AND STAFF WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF, OR INABILITY TO USE, THE WEBSITE OR ITS CONTENT.
Nothing in these Terms limits or excludes the Practice's professional responsibilities to its patients, any duty of care owed in the course of clinical treatment, or any liability that cannot be limited under applicable law.
17. Indemnification
You agree to indemnify and hold harmless the Practice and its owners, clinicians, and staff from claims, losses, and expenses (including reasonable attorneys' fees) arising from your misuse of the Website or your violation of these Terms. This section does not apply to claims arising from clinical care.
18. Accessibility
We are committed to making the Website accessible to people with disabilities. If you have difficulty accessing any part of the Website, please contact us at 202-979-2880 or admin@urbanpsychwell.com, and we will help you obtain the information or service another way.
19. Nondiscrimination
Urban Psychiatry & Wellness complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity, or religion.
20. Governing Law and Disputes
These Terms are governed by the laws of the District of Columbia, without regard to conflict-of-law rules. Any dispute arising from these Terms or your use of the Website will be brought in the courts located in DC. Before filing any claim, you agree to contact us first so we can try to resolve the issue informally.
21. Changes to These Terms
We may update these Terms from time to time. Changes take effect when posted, and the "Last updated" date above will change. Your continued use of the Services after changes are posted means you accept the updated Terms. We will not apply material changes to text messaging terms without notice to subscribed users.
22. Severability and Entire Agreement
If any part of these Terms is found unenforceable, the rest will remain in effect. These Terms, together with our Website Privacy Policy and, for patients, the patient documents listed in Section 1, are the entire agreement regarding your use of the Services.
23. Contact Us
Urban Psychiatry & Wellness PLLC. Mail: 2001 L St NW ste 500, Washington, DC 20036 | Phone: 202-979-2880 | Fax: 202-979-3162 | Email: admin@urbanpsychwell.com