Privacy Policy

Last updated: October 1, 2026

Urban Psychiatry & Wellness PLLC ("Urban Psychiatry & Wellness," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect information through our website, online forms, and text messaging program. It does not cover the health information we keep as part of your care, which is described in our HIPAA Notice of Privacy Practices.

Information We Collect Online

When you contact us through our website, online forms, or text messages, we may collect your name, email address, phone number, and any information you choose to provide. We use this information to respond to your inquiries and for scheduling, billing, and insurance updates.

Please do not include detailed health information in website forms, email, or text messages. For sensitive matters, please use our secure patient portal.

Information Collected Automatically

When you visit our website, our website host and analytics tools may automatically collect basic technical information, such as your browser type, device type, IP address, pages visited, and the date and time of your visit. This may be collected through cookies or similar technologies. We use this information only to operate, secure, and improve our website. We do not use cookies or tracking tools to collect health information or to target advertising to you. You can set your browser to refuse cookies, but some parts of the website may not work properly.

Text Messaging (SMS)

If you opt in to receive text messages from Urban Psychiatry & Wellness, we collect your mobile phone number and messaging preferences in order to send practice-related communications such as scheduling and insurance updates.

  • Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP.

  • For help, reply HELP, call 202-979-2880, or email care@urbanpsychwell.com. This line is not for emergencies; for emergencies, call 911 or visit the nearest ER.

  • No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. SMS consent is not shared with third parties. Text messaging originator opt-in data and consent will not be shared with any third parties, and are excluded from all other information-sharing categories described in this Privacy Policy.

  • For full text messaging terms, see our Terms of Service.

How We Use Information

We use the information we collect to:

  • Respond to your questions and requests

  • Schedule, confirm, or change appointments

  • Communicate about billing, payments, and insurance

  • Operate, maintain, and secure our website

  • Comply with legal and regulatory requirements

How We Share Information

We do not sell, rent, or trade your personal information. We share information only:

  • With service providers who help us operate our practice, such as our electronic health record and patient portal, phone and messaging provider, website host, and billing services. These providers may use your information only to perform services for us and are required to protect it, including under business associate agreements where HIPAA requires.

  • When required by law, court order, or government request, or to protect the safety of you or others

  • With your permission

This sharing never includes mobile opt-in data or SMS consent, as described above.

Your Health Information

Once you become a patient, your protected health information is governed by our HIPAA Notice of Privacy Practices, which describes how we use and disclose your health information and your rights, including the right to access and request changes to your records. If this Privacy Policy and our Notice of Privacy Practices differ, the Notice of Privacy Practices controls for your health information.

How We Protect Information

We use reasonable administrative, technical, and physical safeguards to protect the information we collect. No website, email, or text message transmission is completely secure, and we cannot guarantee absolute security. Standard email and text messages are not encrypted.

How Long We Keep Information

We keep information only as long as needed for the purposes described in this Privacy Policy or as required by law. Medical records are retained according to applicable state and federal record-retention requirements.

Your Choices

  • Text messages: Reply STOP at any time to opt out.

  • Email: Contact us to stop receiving non-essential emails.

  • Access or correction: Contact us to ask what personal information we have collected through our website or to request corrections. Depending on where you live, you may have additional privacy rights under state law, and we will respond to requests as required by applicable law.

Children's Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through our website. A parent or legal guardian should contact us on behalf of a minor.

Third-Party Links

Our website may link to other websites, such as our patient portal or insurance and pharmacy sites. We are not responsible for their privacy practices. Please review their privacy policies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes take effect when posted, and the "Last updated" date above will change.

Contact Us

Urban Psychiatry & Wellness PLLC 2001 L Street NW, Suite 500 Washington, DC 20036 Phone: 202-979-2880 | Fax: 202-979-3162 Email: admin@urbanpsychwell.com