Frequently asked questions
Do you take insurance?
We are currently in-network with Carefirst, Blue Cross Blue Shield PPO plans, Aetna, Cigna, and United.
Please note your individual insurance plan determines what is covered and if there are any out of pocket costs. You can call them to find out if there is an estimate for your plan.
How much do appointments cost, without insurance?
Initial psychiatric evaluation, 75 minutes: $400
Follow up appointment, 30 minutes: $200
Long follow up times for existing patients can be discussed with your provider.
If we are an out of network provider with your insurance carrier, superbills will be available for you to submit to insurance for reimbursement.
Who can make an appointment?
Adults residing in DC, Maryland, Virginia and NY.
Our clinic does not provide urgent care or emergency services. If you are experiencing a medical or mental health emergency, call 911, the national suicide and crisis lifeline at 988, or visit the nearest emergency room. We are not accepting worker’s compensation appointments at this time.
How do I prepare for the initial appointment?
Please complete intake documentation prior to the first appointment, so we are able to verify your health insurance benefits and obtain any required authorizations in time for your session.
Some insurance plans require prior authorization to cover outpatient mental health services. Please notify us at least 48-72 business hours before your first appointment if your plan requires authorization for visits.
Appointments without intake documentation completed at least 48 business hours in advance may be asked to cancel or reschedule. Clinic business hours are Monday-Thursday 9am-4pm .
Do you offer telehealth?
We currently provide telehealth through our HIPAA compliant platform. Appointments can be accessed on a computer, phone, tablet, and on the Simple Practice patient portal app. The video link can be found in your patient portal and will also be sent via email. It is recommended that appointments take place in a private area with a good wifi connection.
How do I get refills?
Medications are sent at every appointment. If you run out of medication in between appointments, you can request a refill on our secure patient portal. Please attend appointments regularly in order to ensure continuity of medications. An appointment may be required for certain refill requests. Please call the pharmacy before requesting a refill to make sure it’s not already there!
What if I can’t make it to the appointment?
Please cancel or reschedule at least 24 business hours in advance to avoid a show fee ($150). We maintain this policy to ensure access to patients who need care, as each appointment time is reserved specifically for you.
Business hours for the clinic are Monday through Thursday, 9am - 4pm. Appointments for Monday can be changed no later than the end of day Thursday of the preceding week.